“Talk is cheap. Show me the code.”
Contact
Certification
Azure Solution Architect | AZ-305 | 07/2023
French | Niveau B2 | 05/2023
English | IELTS 6.5 | 03/2023
Azure Administrator | AZ-104 | 02/2023
AWS Solution Architect | AWS-SAA | 12/2022
Linux Administrator | LPIC 1 | 06/2018
Network | CCNA | 03/2014
Skills
Technical Support
Network Admin
Linux Admin
Windows Admin
Database Admin
Cloud Admin
Hobbies
Travel
Vietnamese Gastronomy
Chiness Chess
Lego building
Yoga
Body maintain
Cycling
Languages Learning
Vũ Đức Thuận
IT Engineer - System Administrator
career objectives
- Looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
- CS/CD: Continuous Study, Continuous Delivery is the crucial key in the new era.
Education
Hanoi University of Science and Technology
Department: Information Technology
Grade: Good
Marks: 7.8
2010
Experiences
2021 – 2023
BYCNIT VIETNAM
System Admin – Supervision
Tools:
Zabbix, Centreon, TrueSight, EVZ-Oasis Ticket System, Spectrum, SCOM
Tasks:
• Perform applications daily check before business hours of headquarter
• Escalate issues to appropriate level 2
• Generate and provide regular SCOM reporting
• Perform regular backup incidents following procedures
• Follow up procedures and propose improvements if needed
• Network checks (POM)
• Weekly report to manager
2014 – 2021
TEK-EXPERT VIETNAM
Senior Technical Support
Products:
– Operation Orchestrations (version 10.80, 2018.12)
– Server Automation (version 10.60, 2018.08)
– Network Node Manager ( version 9.1, 9.2, 10.00, 10.1)
– iSPI Performance for Metrics ( version 9.1, 9.2, 10.00, 10.1)
– iSPI Performance for Traffic ( version 9.1, 9.2, 10.00, 10.1)
Responsibilities:
• Support medium and big size customer from India, Malaysia, Thailand, Singapore, Australia, etc.
• Troubleshoot technical issue via phone, email, virtual session (WebEx, HP Room, Team Viewer, etc.) in a timely, effective and efficient manner.
• Identify and escalate situations requiring urgent attention, understanding business impact and priorities.
• Organize training program for L1 (newbie) engineer.
• Organize enforcement training for member of Support team.
• Research Documents, deploy systems for testing and training.
• Work directly on customer environment (wide range of infrastructure: Window, Linux, VMware, Network device, etc…)