on the mountain

Adopt and Adapt

 
A product cannot exist without a service.
A service can exist without a product.”

Contact

CertificationS

French | Niveau B2 | 05/2015

English | IELTS 6.5 | 03/2012

Azure Administrator | AZ-104 | 06/2023

AWS Solution Architect | AWS-SAA | 2/2023

Linux Administrator | LPIC 1 | 06/2018

Network | CCNA | 03/2014

Skills

Technical Support

Network Admin

Linux Admin

Windows Admin

Database Admin

Cloud Admin

Hobbies

Books

Vietnamese Gastronomy

Yoga

Languages Learning

 

Cycling

Vũ Đức Thuận

IT Engineer - Technical Support Engineer

career objectives

  • Looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
  • Cloud Service Solution Delivering

Education

Hanoi University of Science and Technology

Department: Information Technology

2005-2010

Francophone Institute of Computer Science

Department: Network System

2012-2013

Experiences

2021 – 2023

BYCNIT VIETNAM

System Admin – Supervision

Tools:

Zabbix, Centreon, TrueSight, EVZ-Oasis Ticket System, Spectrum, SCOM

Tasks:

• Perform applications daily check before business hours of headquarter
• Escalate issues to appropriate level 2
• Generate and provide regular SCOM reporting
• Perform regular backup incidents following procedures
• Follow up procedures and propose improvements if needed

• Maintain the Web Server Apache and PHP Website

2014 – 2021

TEK-EXPERT VIETNAM

Senior Technical Support

Products:
– Operation Orchestrations (version 10.80, 2018.12)
– Server Automation (version 10.60, 2018.08)
– Network Node Manager ( version 9.1, 9.2, 10.00, 10.1)
– iSPI Performance for Metrics ( version 9.1, 9.2, 10.00, 10.1)
– iSPI Performance for Traffic ( version 9.1, 9.2, 10.00, 10.1)

Responsibilities:
• Support medium and big size customer from India, Malaysia, Thailand, Singapore, Australia, etc.
• Troubleshoot technical issue via phone, email, virtual session (WebEx, HP Room, Team Viewer, etc.) in a timely, effective and efficient manner.
• Identify and escalate situations requiring urgent attention, understanding business impact and priorities.
• Organize training program for L1 (newbie) engineer.
• Organize enforcement training for member of Support team.
• Research Documents, deploy systems for testing and training.
• Work directly on customer environment (wide range of infrastructure: Window, Linux, VMware, Network device, etc…)