Communication skills
Working coordination skills
Project Management
Problem solving and situation handling skills
Persuasion and negotiation skills
Grasp the psychology of the other person
With extensive experience in the field of Operations Management, Team Management and Sales. I possess a wealth of knowledge and experience from a management perspective. My purpose in my next career:
- Build a good team: build the process, coaching, change management, development, and relationship.
- Taking projects that will help the company get revenue.
- Upgrading my level with my management and motivation skills.
- Loving new challenges and doing new things.
Desired fields that I am interested in are Logistic, E-commerce, Last-mile Delivery
( 09.2012 - 11.2016 )
Specialization: Banking and Finance
Transcosmos Vietnam Co., Ltd ( 3/2023 - present )
- Manage a team of 15-20 people to achieve project KPIs in 6 months (90% of employees achieve monthly KPIs, 60% of employees achieve quarterly KPIs)
- Training and coaching for agents to ensure project metrics are maintained
- Guaranteed operation organize training on new regulations from client
- Synthesize and analyze data from many sources to evaluate and estimate the level of risk, thereby developing a backup plan.
- In-depth data analysis of the system
- Other tasks assigned by Managers
- Training and coaching for agents to ensure project metrics are maintained
- Guaranteed operation organize training on new regulations from client
- Synthesize and analyze data from many sources to evaluate and estimate the level of risk, thereby developing a backup plan.
- In-depth data analysis of the system
- Other tasks assigned by Managers
SHOPEE EXPRESS (2022 - 2023)
- Support Hubs (78 hubs) daily operations to ensure the quality of services based on the KPI targets (over 95%)
- Follow the expand the service network at a target number of hubs/month doing the first-mile and last-mile delivery.
- Support strategic plans and sets rules to clear backlog to prevent worst cases and ensure smooth operations..
- Update with the hub about the function of the Features team to give ideas and follow the timeline
- Monitor daily operational metrics and report if there are potential risks
- Communicate, disseminate and supervise projects implemented by the company for centers in the South.
Sales Support Team Leader
Main responsibilities:
- Manage and take care of VIP customers ( 1E-Commerce Exchange and 2Sales management software, etc,...) of the e-commerce platform; meet customers' requirements and improve their satisfaction. Ensure all customer requirements are available and correct to assist with Customer Onboarding
- In charge of negotiating and signing Contract annexes with VIP Customers (signed the contract before).
- Assign work and tasks to the team to ensure that they support customers on time
- Negotiate and work with relevant departments to solve VIP customers' issues.
- Support team members and other departments in deciding issues between J&T and Customers/Partners.
- Daily team management and direct support for team internal reports.
- Monitor and improve the reception, processing of information and feedback for customers by team members
- Responsible for keeping a good relationship with customers through promotional campaigns, visits, and product incentives.
- Training professional skills for members
- Other tasks assigned by Sales Director and BOD.
TIN TOC JOINT STOCK COMPANY
Bussiness Development Supervisor:
- To participate in the management of a joint stock company Sgds is part of a strategic customer relationship (of the acquisition company) to ensure revenue for Tin Toc.
- To negotiate and take responsibility for the projects with the company's strategic customers
- Define the customer experience and expectations in every stage and point of touch under the customer-care journey and offline.
- Working closely with stakeholders, including marketing, products, projects, and other groups.
- Interact with customers, understand the implementation requirements, and work with internal stakeholders to provide solutions.
Leader Customer Service Department:
Main responsibility:
- Lead and supervise day-to-day operations in all customer service activities to ensure customers are satisfied with a clear explanation and given solution; respond to customer service issues on time.
- Ensure team members are appropriately trained and provided with product knowledge and skills, understanding of the process, and communications.
- Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Make plans to take care of different categories of customers. Create, implement, and develop effective customer service procedures,policies, and standards
- Report issues monthly to the Director. Propose ideas to support the Director in the process of approaching and taking care of customers.
- Participate in the M&A in the role of connecting customers.
- Report directly to the Director.