CONTACT

CERTIFICATE

ELTS Certificate| 6.0

04/2021

MOS Office Word and Excel Certificate | 975 

04/2-19

SKILLS

Problem solving

Time management

Work under high pressure

Communication

ACHIVEMENTS AND AWARDS

THE BEST SALE REPRESENTITIVE    Aug 2020

  • Earn the first prize of “The best sale representative” in Apax Leaders – Vo Van Tan branch. Exceed sales target (2.75%)

THE BEST SALE REPRESENTITIVE    Aug 2022

  • Earn the first prize of “The best sale representative” in ILA – Pham Hung”
  •  Achieve 120% sales(including ELT and Summer classes)

ACTIVITIES

EVEREST EDUCATION 

Internship & Part-Time Telesales  

  • Play phone calls to invite potential customers participating in E2’s events and English clubs every week.
  • Supporting and collaborating closely with internal teams to ensure the English clubs informed on time.
  • Be the necessary bridge with CS and BP department on customer follow-up.
  • Reporting all of customer’s concerns, problems as well to Supervisor and Personal Consultant

INTEREST

Music

Dermatology

Educational workshops

DIY Workshops

Business

Fashion 

LE THI SON CA

CUSTOMER SERVICE OFFICER

objectives

  • I have knowledge and practical experience of Sales, and Customer Services. I would use my communication, negotiation, and problem-solving skills to tackle all students’ issues arisen immediately and gain high levels of customer satisfaction.
  • I am always eager to learn new things for self-advanced experience and contribute my best to get a promising carrier path in education field along with the long-term development of English Town.

EDUCATION

HO CHI MINH CITY UNIVERSITY OF FORIEGNE LANGUAGES AND INFORMATON TECHNOLOGY

Major: Business English

GPA: 3.1/4

2021

EXPERIENCE

Jul 2022 – Present

SKAYLAE ORDER AUTHENTIC

Online store owner

  • Manage day-to-day operations of online shop specializing in clothes, perfumes, especially cosmeceutical field from Spain, Italia,..
  • Monitoring and updating constantly sale-off promotion of international brands including luxury brands (Michealkors, Coach, Gucci,..) and common Europe brands (Zara, Nike, Lacoste,..)
  • Ensuring on-time purchasing as well as frequently check the tracking items orders and deliver to customers to maintain sustainable customer relationships.

Apr 2022 – Oct 2022

ILA

Educational Planner

  • Generating new relationships with potential customers and get as many referral as possible to make sure 100% personal and team sales target achievement.
  • Ensuring that EP is in charge of all activities related to current customers receiving high values and increase re-enrollment rate by collaborating closely with CS and TA team.
  • Updating and maintaining accurate customer records with Supervisor and in the CRM, ERP system, leading to reduce errors and effectively run business.
  • Responded to 5 – 10 daily customer inquiries via email and phone calls within 24 hours including complaint, studying schedule rearrangement,..
  • Being the all-in-one contact point for customers to contact as well as handling all their issues to get high levels of customers’ satisfaction.

May 2020 – Mar 2021

APAX LEADER 

Educational Consultant

  • Arrange assessment tests, take customers on center tour, and deliver program consultation.
  • Co-operate closely with native teachers in communicating with customer after getting the assessment results to address all of customers’ queries and problems.
  • Plan sale strategies, and be responsible for the personal and team assigned admission targets in every week.
  • Being in charge all of events related to current Apax Leaders clients to maintain sustainable realtionships and meet clients’ satification.
  • Incorporate with staff from other departments to address parent feedbacks and tackle  students’ issues.

Oct 2019 – Apr 2020

FLC HOLIDAY

Educational Consultant

  • Do telesales and email to potential customers so as to invite potential clients to join in FLC Holiday’s events.
  • Associate with the Marketing department to perform FLC Holiday ‘s promotion plans and support to consult the resort paradigm of company when required.
  • Plan and ensure achieving personal sales target per week/month with line manager on time.